Right now she is looking for a suitable position with a company where staff are respected, rewarded, and celebrated. Employers can also get a reading on your definition of success. Marie is about to interview two candidates for the customer service manager position. Situational Interview Questions & Answers, How to Answer the Interview Question: “What Makes You Unique?”, How to Answer the Interview Question: "Describe a Challenge You Overcame", How to Answer the Interview Question: “Tell Me About Your Customer Service Experience”. Finally, interviewers want you to indicate how confident you are when discussing your achievement. This answer says great things about the candidate's priorities: they value education, community and childhood development. Hesitation in answering such questions can make you look bad in front of the employer. The candidate showed initiative by taking over the group. "I am now the leader of the group. Start off by telling the interviewer a story. The accomplishment you share, needs to directly match to the position you’re apply for. "One time I gave a great presentation at work... Or once, I raised £600 for a sponsored run, but I guess it wasn't a great accomplishment because I gave up in the middle and had to return the money to my sponsors.”. You should now be able to prepare a well structured and detailed answer to the behavioral interview question, “What is your greatest accomplishment?”. Remember, your interviewer isn’t expecting you to have eradicated world hunger. Both happy and frustrated customers will often detail what they like or don’t like about your company. Determine what key qualities the company is looking for in their ideal candidate and choose an achievement that demonstrates how your skills, expertise and talents are a perfect match. Asking customers how well you’re doing will help you understand if you’re achieving your customer service goals. It will then explain how to prepare your answer, and provide some sample answers to help you get started. Customer Service Vs. Therefore, one of the purposes of the interview is to assess which candidates stand above the rest. retaliate quickly to the situations responding inbound calls from customers and colleagues managing manipulating and inputting data to spread sheets satisfying customers by fulfilling their needs Think About Your Values and Best Qualities, and Try to Highlight Them, 5. “My greatest accomplishment is finally passing my driving test. I was so happy when I finally passed. Stay away from anything personal. The greatest achievement question may be asked at different points in the hiring and interview process by interviewers at many different levels. Answering: How Would You Describe Yourself? You always come to work with a smile, you do your best to get to know your target customer and adapt your sales techniques to each customer's needs, and you make it your personal goal to go above and beyond the targets set for you. Be Brilliant in Interviews - Online Interview Training, Why Interviewers Ask “What Is Your Greatest Accomplishment?”, 101 Interview Questions You'll Never Fear Again, 1. Every true accomplishment helps someone specific. How does this make you perfect for the job? An effective customer service strategy will help your company improve profitability, increase its market share and maintain your current customer base. This article will outline the purpose of behavioral interview questions, and help you understand what your interviewer is really looking for when they ask about your greatest achievement. You could also: Browse the company’s website, blog and LinkedIn profile for previous projects, achievements and client testimonials. Focus on your own qualities instead. The acronym works as follows: Ideally, you should talk about a workplace accomplishment. So, start embracing what makes you great. Sample Answer 1 – Customer Service Rep at a Department Store “At my last customer service job, I had to deal with a product recall. Trying to be funny – For example: “My greatest achievement was when I managed to get to work on time for once. They mentioned an accomplishment but then reduced its impact by expressing doubt about its worth. We got many complaints from agitated patrons. To get a true understanding of what customers really think, ask open-ended questions and provide room for them to elaborate on their experiences. The best way to describe your greatest accomplishment while only including relevant information is to use the STAR technique. Any time you are asked about your greatest achievement, it needs to be something extremely professional that helped the business succeed, preferably with relevance to the position you are applying for. Their parents are so grateful we were able to continue the group and I enjoy interacting with children who love to read.”. Publications she’s written for include Southwest Exchange and InBusiness Las Vegas. This way you will know exactly what you are going to say when you are asked about your greatest accomplishment. However, one of our Library Supervisors retired and no replacement was hired. If your achievement covers individual success, teamwork or customer service, for instance, the chosen value will tell the interviewer whether or not you’re a match for company culture. Here are some techniques to answer questions about your greatest accomplishments: The Balance. This is not a time to bring something meaningful in your life into the conversation. 1. Customer satisfaction is an achievement many customer-service professionals strive for. Recommended Reading. The answer does not specify any key skills or values which would make them a great job candidate. Customer service goals are targets for your customer experience. For example, if you’re applying for a customer service representative role, it’s best not to mention that you get uncomfortable when talking with people. Describe the challenge you were up against, your plan of attack, and the success you saw on the other side. Any type of projects you’ve worked on. When you go into a professional interview, the hiring manager may ask, “What is your greatest achievement outside of work” Interviewers ask this question because your response will reveal much about what motivates and inspires you. When interviewers ask about your greatest accomplishment, they are interested in learning about three main things: Your work ethic: Interviewers are interested in what you view as an “accomplishment” and the proven work you completed to achieve it. Putting others down to make yourself look better – Do not fixate on others’ failures or use them to make your accomplishment seem more impressive, even if your accomplishment involves you correcting someone else’s mistake. When you get repeat business it's an indication you're doing something right. 8 Companies with Exceptional Customer Service + Helpful Tips . When you are asked about your greatest achievement, the interviewer will be curious to hear about something specific like an award, a raving performance review, a time you met a challenging goal, a promotion… However, you could refer to school, volunteering or even your hobbies, so long as you demonstrate transferable skills and prove you are the best person for the job. The other times weren’t my fault. It is likely that the company received numerous, if not dozens of applications for the same job. The situation is irrelevant in a work context. Satisfied customers are the lifeblood of every business, making customer service a priority in every organization. They just want to know what it is that makes you stand out from the crowd. You are passionate about customer service and you aim to exceed the expectations of your customers and employer. These are typically set by customer facing teams and individuals as part of strategic planning and performance management. Ensure Your Accomplishment Is Recent and Relevant, Sample Good Answers to “What Is Your Greatest Accomplishment?”. Whether it’s pricing, attitude or knowledge of staffers or quality issues, make note of what’s being said. For example: “One time, a coworker completely messed up and deleted loads of files. Entrepreneur: 10 Reasons Why Good Customer Service is Your Most Important Metric, Forbes: CMO Network #GettingBuzz MAR 5, 2018 @ 10:38 AM 11,769 The Little Black Book of Billionaire Secrets Customer Experience Vs. What qualifies as a ‘greatest accomplishment’ is subjective and personal to you. You can also quantify your achievements in this vital arena by examining key metrics. Good start. Be concise, avoid rambling and don’t lie or embellish the truth. Examples: Service organizations like chambers of commerce often issue awards to businesses with exceptional services reputations – this can be an indication of your achievement in this area. Types of Customer Service Achievements. By building your customer service strategy around these four main principles, you’ll create a positive, hassle-free customer experience for everyone who deals with your company. In essence, your answer to this question will telegraph your hard and soft skills and how you’d fit into a company’s culture. All rights reserved. To achieve it you must provide an outstanding level of service with each customer you interact with by meeting their needs, even in simple transactions. The candidate has vocally expressed indecisiveness, which is not an attractive trait in a potential employee. by James Reed, chairman of recruitment specialists REED. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Interview Questions sections. They rambled but failed to expand on any of their accomplishments or talk about their skills. Francine answers the question, "What are your greatest strengths and weaknesses?" Whether you a fresh graduate or a professional with years of working experience, it is always important to have an achievement. “I was saddened to hear about the disappointment felt by the children and their parents. “What is your greatest accomplishment?” or “What is your greatest professional achievement?” is an example of a behavioral interview question, commonly used in interviews to assess skills and competencies through discussions about your past experiences. Finally: practice. with, "My strength is that I'm a hard worker. Contrary to what your subconscious is trying to tell you, your interviewer isn't attempting to trick you into revealing arrogance when they ask the ‘greatest achievement’ job interview question. By stating your greatest achievements, give an idea to the interviewer that you are versatile and not a one-trick pony. Here’s what your greatest achievement might sound like. They don’t just want to hear that you know how to work — they want specifics. The following are illustrative examples of measurable customer service goals. “Managed to maintain a 3.8 GPA while working and studying full-time.” Projects. Connect the dots. Just kidding, my real greatest achievement is…”. Due to the lack of staff, the library made the difficult decision to cut the weekly children’s reading group._”. Make sure your answer is relevant to today’s job market and the skills required of today’s candidates. I scanned every vital document, which I then saved to shared folders on our computer system.”, “At the end of the month, our time sheets indicated that the time spent looking for files had reduced by several hours.”. "The first time I failed was because I was speeding. Customers "vote with their feet," meaning if they don't like your company, or get better service elsewhere, they may leave without a word. Of course, in many situations, including at work, humility is a useful trait. Think of the people you help as your customers. Learning to use a word processor on your computer might have been impressive several decades ago when typewriters were the norm. What is your greatest success and achievement to date? 10 Ways to Deliver Consistently Great Customer Service. E.g. They ask the interviewer for reassurance, indicating they have low confidence. Be sure to tailor your own answer to fit your experience, and the company you are interviewing with: There are many components to customer service, and you need all of them to truly satisfy customers. He tried to recover them but he was never very good at his job so, needless to say, he was unsuccessful. Now you know how to structure your answer and the common pitfalls to avoid, here are some sample answers using the STAR technique to help you prepare your own. Hiring managers are not just interested in your resume. Sample Answers: The Greatest Achievement Question. Let us pick a common but tricky interview question and the best way to handle it; what are your achievements? Reducing complaints, increasing kudos and seeing an uptick in referral business are additional indicators you’re providing top-notch service. How you view success and whether this coincides with the company’s commercial goals. When customers keep coming back – even when they have other viable options – it's a sign of achievement. There are several ways to gauge how well you’re performing in this key area, such as surveys, focus groups and one-on-one feedback. From discussing what personality traits it takes to be an excellent customer service representative, to running through our best tips and tricks to prepare for a customer service representative interview, to covering the three primary types of questions you might encounter in an interview as well as why hiring managers ask them and how you should focus your answers, we’ve tackled it all! You can also measure how well you’re performing in customer service by tracking customer statistics. Research the job and company and tailor your answer accordingly. How to Answer “What Is Your Greatest Achievement?” with 8 Example Answers Click here to get instant access to (or to learn more about) InterviewGold, the easy online training system for competency interviews. Your achievements during your time at the university. Often this means using an example that happened relatively recently. Customer service involves being a kind, courteous, and professional face for the … ‘My greatest achievement’ examples could include: Once you have decided on your greatest achievement, use the five tips below to boost the content of your answer. "Maybe the time I stopped two coworkers arguing? Ensure your answer is structured well and only includes relevant information, by using the STAR technique. There is a high chance that this question will be among the list of questions. The candidate has demonstrated skills such as resourcefulness, creativity, innovation, teamwork, adaptability and problem-solving. Without them, we would not and could not exist in business. They also show skills in communication, adaptability, teamwork and problem-solving. It is tempting to embellish the truth, or even lie, because you worry your greatest accomplishment is not good enough or you can’t think of anything that qualifies. "Children between the ages of 7 and 12 can come to the library on a Saturday morning, we read a chapter of a book together and then we discuss it.”, “At the time, my official responsibility was to provide customer service at the front desk. Whether you possess desired soft skills such as communication, leadership potential, teamwork, adaptability, creativity and problem-solving. Today, almost every job candidate is expected to know how to type on a computer. As always, she plans to ask about their strengths and weaknesses. 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